Introduction
Our goal at https://mehebubnew.stt.hair/ is to provide you with a smooth and open shopping experience. Because we recognize how important it is to be aware of the status of your purchase, we provide an accessible order tracking service. This policy tells you how to follow the orders you place on our website so you may be aware of what’s happening with them as they ship.
How to Track Your Order
You will receive an email confirming the placement and successful processing of your order. You may trace the status of your shipment with the tracking number provided in this email, which also contains your order details.
1. Order Confirmation Email: After placing an order, you will receive an email confirmation within 24-48 working hour. This email will contain:
- Your order number
- Estimated delivery date
- A link to track your shipment or the tracking number
2. Tracking Your Order:
- Via Website: Visit https://mehebubnew.stt.hair/ website and log in to your account. Navigate to the “My Orders” section where you will find your current and past orders. Select the order you wish to track, and you will be provided with up-to-date tracking details.
- Via Email: In the confirmation email, a direct link will take you to the tracking page of the shipping carrier, where you can check the real-time status of your shipment.
3. Shipping Carriers: We partner with trusted shipping i:e DHL for international shipping and UPS for domestic shipping carriers to deliver your orders safely and on time. Each carrier has its own tracking system, so the tracking link will direct you to the appropriate carrier’s page for updates.
Order Processing & Shipping Time
- Processing Time: Orders are typically processed within 2-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional periods, order processing times may be slightly longer. We will notify you via email if there are any significant delays in processing your order.
- Shipping Time: Once shipped, you will be able to track your package. Shipping time varies based on your location and shipping method selected: 5-7 business days for Domestic orders and 7-21 business days for International orders, depending on the destination
Please NOTE that during peak seasons or sales events, processing times may be extended.
Frequently Asked Questions
When will my tracking information be available? Usually, tracking information is accessible within 24-48 hours after shipment. Please get in touch with our customer service team if you do not receive your tracking number during this time.
What should I do if my tracking number isn’t working? It can take some time for the delivery company to change the status if your tracking number is invalid or does not display any updates. Please contact our customer care for assistance if, after 48 hours, no updates are shown.
What if my order status says ‘Delivered’ but I haven’t received it?
- Confirm the shipping address provided at the time of checkout.
- Check with neighbors or your building management in case the package was delivered to a secure location.
- Contact the shipping carrier for additional information.
- If you are unable to locate your package, please contact us at
Customer Service Email support@mehebubnew.stt.hair
Can I change the shipping address after placing an order? Once an order has been processed or shipped, we may not be able to modify the shipping address. If you need to make changes, please contact our customer support immediately.
Contact Us
Our customer support team is here to assist you if you have any concerns regarding tracking your order or if there are any problems with your shipment. Reach out to us at:
- Email: support@mehebubnew.stt.hair
Disclaimer
https://mehebubnew.stt.hair/ is not responsible for delays caused by the shipping carrier, customs processes, or unforeseen weather conditions. However, we will make every effort to assist you in locating your package or resolving any issues that arise.
