1. Introduction
Welcome to Shiloh Temple Tresses! We are committed to providing exceptional shipping services for our luxury hair products and eyelashes, both domestically and internationally. Located in Branford, USA, we proudly serve customers worldwide. Our logistics partners, UPS and USPS, handle domestic shipping, while DHL ensures secure and swift international deliveries. This shipping policy outlines important details regarding shipping methods, delivery times, customs duties, taxes, and more. By placing an order with us, you agree to the terms and conditions specified here to ensure a smooth delivery experience.
2. Shipping Methods
Shiloh Temple Tresses is proud to serve customers worldwide Our logistic partners with DHL to offer reliable and efficient shipping services for international orders and UPS and USPS for domestic orders. Customers can choose their preferred shipping method during the checkout process based on availability and their specific location.
- Standard Shipping: This option typically takes between 5-7 business days for domestic orders and 7-21 business days for international orders, depending on the destination. It is a cost-effective and reliable method suitable for non-urgent orders.
- Expedited Shipping: For faster delivery, we offer expedited shipping that generally takes 2-5 business days domestically and 3-7 business days internationally. This option is ideal for customers who need their products more quickly.
- Express Shipping: Our express shipping method is the fastest available, with delivery times ranging from 1-3 business days for both domestic and international orders. This premium option is best for urgent orders and comes with tracking and priority handling.
- Pre order and Custom order
Due to our extensive selection of textures, colors, and installation methods, certain products, including all Blonde hair and Textured hair extensions, are available only on a pre-order and custom-made basis, which may require longer processing times. These items are typically processed within 10 to 14 business days. If a product is subject to this process, a pre-order option will be displayed at checkout, indicating that production of your extensions will commence upon purchase. We commit to shipping these orders no later than 14 business days from the date of purchase.
3. Shipping Costs
Shipping costs vary based on the destination, the weight and dimensions of the package, and the shipping method selected. The total shipping cost will be calculated and displayed at checkout before you complete your purchase. Occasionally, we offer promotions and discounts on shipping, so please check our website regularly for updates.
4. Delivery Times
Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, local postal services, and unforeseen delays. While we strive to meet the delivery estimates provided, we cannot guarantee specific delivery dates. Please note that delivery times do not include weekends or public holidays.
5. Customs Duties and Taxes
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. We recommend contacting your local customs office for information on potential charges before placing your order. Shiloh Temple Tresses is not responsible for any customs-related delays or additional charges incurred.
6. Order Processing Time
All orders are processed within 7-10 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional periods, order processing times may be slightly longer. We will notify you via email if there are any significant delays in processing your order.
7. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. This will allow you to track the progress of your shipment in real-time. Please note that tracking information may take up to 24 hours to update after the package has been dispatched.
8. Shipping Restrictions
While we strive to ship to as many countries as possible, there may be certain restrictions or limitations based on international shipping regulations or carrier policies. If we are unable to ship to your country, you will be notified at checkout. Additionally, certain products may be restricted from shipping to specific regions due to local laws and regulations.
9. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team at orders@mehebubnew.stt.hair or (860) 759-7723 as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order. Please provide your order number and any relevant tracking information when contacting us.
10. Address Accuracy
To ensure timely and accurate delivery, please double-check your shipping address before completing your order. Shiloh Temple Tresses is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately to correct it.
11. Signature on Delivery
Your package may require a signature upon delivery. If you are not available to sign, you can request to hold the package at a nearby location for pickup.
12. Changes to This Policy
Shiloh Temple Tresses reserves the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update. We encourage you to review this policy periodically to stay informed about our shipping practices.
13. Compliance with Laws
By placing an order with Shiloh Temple Tresses, you agree to comply with all applicable domestic and international shipping laws and regulations. This includes, but is not limited to, import and export laws, customs regulations, and restrictions on certain products. We are not responsible for any violations of these laws and regulations by the customer.
14. Fraud Prevention
To protect our customers and prevent fraud, we may require additional verification or documentation for certain orders. If your order is flagged for potential fraud, we will contact you via email or phone to request the necessary information. Failure to provide the requested information may result in the cancellation of your order.
15. Privacy and Security
We take the privacy and security of our customers’ information seriously. Any personal information collected during the ordering and shipping process will be used in accordance with our privacy policy. We employ industry-standard security measures to protect your data and ensure a safe shopping experience.
16. Import Restrictions
Certain countries may have import restrictions on specific products, including hair products and eyelashes. It is the customer’s responsibility to ensure that the products ordered comply with their country’s import regulations. Shiloh Temple Tresses is not responsible for any orders confiscated or delayed by customs due to import restrictions.
17. Feedback and Reviews
We value your feedback and encourage you to share your experience with our shipping services. Your reviews help us improve our processes and provide better service to our customers. Please feel free to leave a review on our website or contact us directly with any comments or suggestions.
18. Satisfaction Guarantee
At Shiloh Temple Tresses, customer satisfaction is our top priority. If you are not completely satisfied with your shipping experience, please contact our customer service team. We will work with you to resolve any issues and ensure you are happy with your purchase.
19. Conclusion
Thank you for choosing Shiloh Temple Tresses for your hair products and eyelashes. We are committed to providing high-quality products and excellent shipping services. We appreciate your business and look forward to serving you. If you have any questions or need assistance, please do not hesitate to contact us at
Email: orders@mehebubnew.stt.hair
